Navigating sensitive conversations: Communication skills for managers and leaders
22 May 2024
Summits Stage
Driver Safety
,
Leadership
,
Manual handling & Forklift Safety
,
Mental Health & Psychosocial Safety
,
Workplace Wellbeing
Despite organisations developing policies and informing managers about sensitive issues, there remains a significant gap in equipping managers with the necessary skills to navigate these conversations effectively. The common belief that managers must solve these issues is counter-intuitive, and can further compound the problem. This session will delve into how managers and team leaders can engage in these conversations with empathy and without causing offense, accompanied by real-life examples illustrating both successful and unsuccessful approaches.